Shipping policy
Shipping Policy
Processing Time
We pride ourselves on fast and reliable service.
All orders are processed and dispatched within 2 business days (Monday–Friday) from the date your order is placed.
You’ll receive a confirmation email with tracking information once your order has been shipped.
Shipping Carriers
We use only the most cost-effective and secure shipping partners to ensure your order arrives safely and on time.
Depending on your location and order size, we may use Royal Mail, Evri, DPD, or another trusted courier.
Shipping Times
Typical delivery times (after dispatch):
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UK Mainland: 2–5 business days
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Europe: 5–10 business days
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Rest of the World: 7–15 business days
Please note that delivery times may vary during busy seasons or due to external courier delays beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on weight, destination, and delivery method. UK Shipping is Free.
We always aim to offer the best possible rates while maintaining reliable and secure delivery.
Order Tracking
All orders are shipped with tracking details (where available).
You’ll receive a tracking link by email as soon as your parcel has been dispatched, allowing you to monitor its progress in real time.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the estimated time, please contact us at [your support email] within 7 days of the expected delivery date.
We’ll work quickly to resolve the issue or arrange a replacement.
Additional Information
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We currently do not ship to P.O. Boxes.
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Customs or import fees (for international orders) are the responsibility of the customer.
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If you need to make changes to your shipping address after placing your order, please contact us as soon as possible.
Our Promise
We’re committed to ensuring your order arrives quickly, safely, and affordably.
Every parcel is packed with care and shipped using secure, trusted couriers — because your satisfaction is our priority.
Would you like me to write a Returns & Refunds Policy next to pair with this — one that meets Shopify, Google, and UK consumer protection requirements?